End-User Computing Support Analyst
Onsite | 5 days per week | 7:30 AM to 5:00 PM Mon–Thu, 7:30 AM to 12:30 PM Fri

We are partnering with a highly respected financial services organization seeking a senior-level End-User Computing Support Analyst to join their enterprise IT team. This is a visible, customer-facing role supporting employees across the organization, including leadership, with hands-on technical expertise and white-glove service.

This is not a traditional help desk role. This individual will own escalated Windows and Microsoft 365 issues, manage complex identity and device challenges, and independently resolve end-user incidents at enterprise scale. If you thrive in an environment where customer experience, accountability, and technical depth matter, this opportunity is for you.

What You Will Do

• Own and resolve escalated Windows 11 and Microsoft 365 incidents from the Service Desk

• Support employees onsite and remotely, delivering exceptional customer service

• Diagnose and resolve hardware, software, identity, and access-related issues

• Support PC end-of-life replacements, Windows 11 upgrades, and device refresh initiatives

• Assist with mobile device access using Microsoft Authenticator, Outlook, OneDrive and other M365 tools in a BYOD environment

• Monitor and manage incidents within established SLA timeframes

• Track and manage PC assets with accuracy and attention to detail

• Update and maintain knowledge base documentation

• Contribute to enterprise IT initiatives including hardware and software deployments

• Provide in-person support via tech bar and face-to-face interactions with employees, including potential C-suite support

What We Are Looking For

Experience

• 3 to 5 years of progressive experience in advanced end-user computing or enterprise desktop support

• Experience resolving escalated Windows and Microsoft 365 issues independently

• Proven background supporting large-scale enterprise environments

• Hands-on experience with service desk escalation and incident management processes

• Experience assisting with IT project execution such as migrations and deployments

Technical Expertise

• Deep expertise in Windows 11 configuration and troubleshooting

• Strong proficiency with Microsoft 365 including Teams, Outlook, OneDrive and SharePoint

• Solid experience with Active Directory and identity troubleshooting

• Experience with device management and mobile application management

• Knowledge of networking fundamentals and troubleshooting wired and wireless connectivity

• Experience diagnosing and repairing laptops, desktops, and peripherals

• Familiarity with imaging tools and hardware refresh processes

• Exposure to virtualization technologies such as VMware or Citrix is a plus

• Experience using scripting for automation is highly valued

Professional Skills

• Exceptional customer service skills with a professional, approachable demeanor

• Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders

• Ability to manage multiple priorities in a fast-paced environment

• Strong analytical and root cause analysis capabilities

• Comfortable collaborating with cybersecurity, infrastructure, and network teams

• Self-motivated with the ability to work independently while contributing to a team-first culture

Additional Details

• Onsite presence required five days per week with limited remote flexibility

• Highly customer-facing role requiring strong interpersonal skills

If you are a senior EUC professional who enjoys solving complex technical issues while delivering a high-touch customer experience, we would welcome the opportunity to connect.