Analyst I

Are you ready to grow your career at the intersection of technology, risk management, and process improvement? We’re seeking a detail-oriented and proactive Analyst I to support a fast-paced Third-Party Information Risk Management (TPRM) team. In this role, you’ll work with cutting-edge tools like the OneTrust platform and help ensure vendors meet key compliance standards. If you thrive in collaborative environments and are passionate about organization, communication, and problem-solving—this is the opportunity for you.

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What You’ll Do

• Manage and track support tasks within the OneTrust platform, partnering with internal stakeholders and OneTrust contacts to resolve technical issues.

• Monitor and respond to incoming vendor and stakeholder communications, ensuring timely and accurate follow-up.

• Review and evaluate security control documentation including SOC reports, certifications, and vendor policies.

• Assist with vendor risk assessments, interpreting questionnaire responses and supporting documentation.

• Collaborate closely with team members and leadership to flag delays, identify risks, and maintain transparency.

• Maintain detailed documentation of all correspondence and decisions for audit-readiness and team reference.

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What We’re Looking For

• 1–2 years of experience in technology support, system administration, or customer service.

• Strong analytical, organizational, and communication skills—both verbal and written.

• Familiarity with Agile and Waterfall methodologies, including user story creation, sprint planning, and retrospectives.

• Ability to create epics, features, user stories, and process flows that guide cross-functional teams.

• Experience working with or supporting vendor risk management, procurement, or third-party assessments is a plus.

• Knowledge of frameworks such as NIST, ISO 27001, or SOC 2 is a bonus.

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Why Join Us?

• Gain hands-on experience with one of the industry’s leading platforms for privacy, security, and third-party risk management.

• Work with a collaborative and mission-driven team making a real impact on organizational compliance and vendor security.

• Develop your business analysis and documentation skills in a dynamic, supportive environment.

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Apply now to be part of a team where your attention to detail and problem-solving mindset will make a meaningful difference.

Genesys Cloud CX Analyst

Unlock the Future of Customer Engagement
We’re seeking a talented Genesys Cloud CX Analyst to lead the development, integration, and optimization of our next-generation contact center platform. In this pivotal role, you’ll design and implement cutting-edge omnichannel experiences using Genesys Cloud CX—helping to transform the way we connect with our customers across voice, chat, email, and more.

If you’re a Genesys expert with a passion for customer experience, system architecture, and agile delivery—this is your opportunity to make a strategic impact on a rapidly evolving tech landscape.

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What You’ll Do

• Lead the design and deployment of omnichannel contact flows (IVR, Chat, Chatbot, Email) using Genesys Cloud Architect.

• Implement key CX modules including Voice-of-Customer Surveys and Knowledge Center, collaborating across IT teams and external vendors.

• Analyze business needs, estimate work, document designs, and deliver robust Genesys configurations and enhancements.

• Partner with API and Data Engineering teams to ensure seamless data integration using REST APIs and secure authentication protocols (OAuth, SAML).

• Troubleshoot and maintain Genesys environments while applying Site Reliability Engineering (SRE) principles to maintain high availability and platform stability.

• Champion agile methodologies, DevOps practices, and continuous improvement of the CX ecosystem.

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What You Bring

• Bachelor’s degree in Computer Science, Information Systems, or related field—or equivalent experience.

• 5+ years of experience in technical roles with hands-on expertise in Genesys Cloud CX.

• Proven experience building and managing IVRs in Genesys Cloud Architect.

• Development experience including GitHub, Genesys Terraform/CX as Code, and working in Agile environments.

• Strong knowledge of CX features like call recording, chat transcripts, surveys, and Knowledge Center.

• Comfortable working with APIs, data integrations, and complex authentication methods.

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Preferred Certifications

• Required: Genesys Cloud CX: Developer [GCX-GCD]

• Nice to Have:

  • Genesys Cloud CX: Professional [GCX-GCP]

  • Genesys Cloud CX: Architect [GCX-ARC]

  • Genesys AI Certifications (GPE, GPR, Digital Bots, Knowledge)

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You’ll Excel If You Are

• A proactive problem solver with deep Genesys Cloud knowledge.

• A skilled communicator who can translate technical details into clear business value.

• Comfortable working cross-functionally to drive platform enhancements and ensure exceptional customer experience.

• Focused on results, system reliability, and delivering scalable, secure, and high-performing solutions.

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Ready to power the next evolution of digital engagement?
Apply now to join a forward-thinking team where your expertise in Genesys Cloud CX will shape the future of customer experience.

IT Director, Enterprise Applications

Location: Hybrid – West Des Moines, Iowa (Remote considered for the right candidate)

Compensation: $150K–$170K + 13% Bonus + 17% Stock Incentive Plan

Team Size: 5 (Identity), 13 (Document Management), 1 Manager

Overview:
We are seeking a strategic and technically adept IT Director to lead our Enterprise Applications team with a strong emphasis on Customer Identity and Access Management (CIAM) and Enterprise Document Management Systems (EDMS).
In this role, you’ll drive transformational change, maturing our platforms and leading high-performing teams to enable secure, scalable, and efficient solutions that serve our customers, agents, and internal users.

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Responsibilities:

Leadership & Vision:

• Define and drive strategy for CIAM and EDMS initiatives in alignment with organizational objectives.

• Lead, mentor, and inspire two teams across identity and imaging; foster a culture of innovation, agility, and accountability.

• Collaborate with senior leadership to align technology with business goals and compliance requirements.

CIAM (Customer Identity & Access Management):

• Oversee secure and scalable solutions for external access (agents, policyholders, customers).

• Lead efforts in authentication (SSO, MFA), inbound SSO, identity lifecycle management, and compliance.

• Stay ahead of regulatory trends, ensuring all solutions align with industry best practices and evolving threat landscapes.

Enterprise Document Management:

• Lead strategy and development for our document imaging and archival systems.

• Improve workflows and document lifecycle processes across the enterprise.

• Ensure secure, compliant, and efficient access to documentation in support of operations.

Product & Agile Delivery:

• Embed Agile/SAFe principles; coach teams on iterative delivery and product-centric thinking.

• Translate strategic goals into actionable roadmaps, epics, and backlogs.

Program & Vendor Management:

• Oversee multi-million-dollar budgets and vendor relationships.

• Guide cloud transformation initiatives, with a focus on Azure-native services and architecture.

• Collaborate with architecture teams to challenge assumptions and ensure scalable, well-designed deployments.

Stakeholder & Cross-Functional Engagement:

• Serve as a bridge between IT and the business—clarifying needs, aligning expectations, and driving user-focused outcomes.

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Required Experience:

• 10+ years in IT leadership roles, including enterprise CIAM and/or document management.

• Proven success delivering complex technology transformations in regulated industries (finance/insurance preferred).

• Strong understanding of external identity systems vs. internal security architectures.

• Familiarity with Azure, SSO, MFA, DevOps practices, budgeting, and maturing IT functions.

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Additional Info:

• 13% annual bonus, 17% ESOP equity (paid above 20% the past 4 years).

• ESOP: 100% company-funded retirement plan.

• Hybrid preference (WDM, IA), but fully remote considered for exceptional candidates.
• Candidates must be authorized to work in the U.S. without sponsorship.

Clarity between Customer Identity and Enterprise Security:

Customer Identity and Access Management (CIAM) is about securely managing the identities of external users—policyholders, agents, and partners. It focuses on enabling seamless yet secure login experiences (e.g., self-service portals, SSO, MFA, federated identity) while protecting customer data and ensuring regulatory compliance.

In contrast, Enterprise Security focuses on internal access—protecting corporate assets, systems, and internal users. It includes things like internal IAM, network security, endpoint protection, and data governance. The ideal candidate understands how CIAM differs in complexity, UX demands, and integration needs from internal enterprise IAM—and can design scalable, secure solutions for both.

Project Manager
Are you a results-driven Project Manager with a passion for data, Agile execution, and the fast-paced world of trading systems? We’re looking for a strategic leader to drive the delivery of complex, cross-functional projects with a strong focus on data ingestion, warehousing, and reporting—ideally in the derivatives trading space.

What You’ll Do:

• Lead high-impact projects from inception to launch, aligning priorities with strategic business objectives.

• Define problem statements, clarify objectives, and build comprehensive project plans with key milestones.

• Identify risks early and implement mitigation strategies proactively.

• Coordinate with multiple Agile teams, ensuring interdependencies are managed and timelines are met.

• Own the SDLC process—drive project scope, sizing, and solutioning with technical and business stakeholders.

What We’re Looking For:

• Proven expertise in managing projects through Agile methodologies, especially with multiple development teams.

• Strong experience in the full SDLC lifecycle and cross-functional project leadership.

• A problem-solver who can think logically, act proactively, and communicate clearly.

• Background in data-centric projects including data ingestion, data warehouse development, and enterprise reporting.

• Preferred: Experience in derivatives trading or financial markets.